Shipping & Exchange Policy

EXCHANGE POLICY

Product delivered is Big/Small in size?Want a Bigger/Smaller size?

  • You just need to drop us a mail at hello@basantikekapde.com mentioning the new required size and you will get a revert within 24 working hours.
  • We will arrange a pick-up of the product delivered to you and get a fresh piece made in the new required size and it will be dispatched as soon as it gets ready.
  • In case of size problem, we can always get it exchanged to a size you need.
  • For Size Exchanges, the product should be unused/unworn and request should be raised within 3 days of delivery.
  • If a piece is exchanged once, it cannot be returned or exchanged the second time.
  • In case the new required size required is not available, Our Standard Returns and Cancellation Policy is applicable.

Want to return the product and buy a New Product adjusting the amount already paid?

  • You just need to drop us a mail at hello@basantikekapde.com mentioning that you need a STORE CREDIT for the product delivered and you will get a revert within next 24 working hours.
  • We will arrange a pick-up of the product delivered to you.
  • The product should be unused/unworn and request should be raised within 3 days of delivery.
  • As soon as we get the product back, We provide a Store Credit - We add amount equal to the product value to your ' basanti ke kapde Account ' . You can use this credit amount when you reach the cart/payment page of the website during your next purchase with us.
  • Store Credit will be issued within 24 hours of receiving the product back.

 

This exchange policy is applicable only for Domestic Orders/Orders delivered within India only. For International Orders, regular Retuns and Cancellation policy is applicable for exchange.

SHIPPING POLICY

We ship across the globe. For Details, refer to our below mentioned shipping policy -

Indian Customers

  1. Shipping within India for orders above Rs. 1,999/- is free.
  2. We ship from our Delhi Office.
  3. For Domestic Orders, we ship via Delhivery, Bluedart and Fedex.
  4. Once your order is ready and dispatched it is usually delivered within 3-7 days. We partner with reputed courier services, so that your products reach you on time.
  5. Made on Order products take 20-25 working days to dispatch.
  6. As soon as we ship your product, the tracking information is sent to you via an email.

International Customers

  1. We ship across the globe. We ship via FedEx, DHL, and Aramex . The Raro House of Fashion Pvt Ltd does not ship to any PO Boxes or APO addresses.
  2. International Shipping is FREE for orders above $100. For orders less than $100, shipping is charged at $15. Shipping charges are automatically added to your order at the time of checkout.
  3. Cancellation requests are accepted strictly within 24 hours of placing the order.
  4. Made on Order products usually takes 20-25 business days to dispatch.
  5. The Raro House of Fashion Pvt Ltd tries to dispatch the order as soon as possible but there can be slight delay because of unavoidable circumstances. In case of delay (product not dispatched within estimated time period), customer is free to cancel the Order and Full amount will be refunded.
  6. As soon as your package ships, we will email you your package tracking information.
  7. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country we are shipping to; payment of these is necessary to release your order from customs on arrival.
  8. Our delivery partners are authorized to deposit duties on behalf of the customer and the customer can then directly clear these with the delivery partners on receiving the packet.

Follow US

You can also reach us at hello@basantikekapde.com or call us at +91 8527497781